Verizon's FiOS TV Central website is abysmal

I've been dusting off some of my language skills lately and Verizon FiOS offers a number of packages in different languages. A while back I went to FiOS TV Central to sign up for the German package. I've been enjoying it, though I wish they had some other channel as the second one besides Deutsche Welle. I'd like more regular programming like ProSieben Welt has, not so much news. In any case, I thought I'd go back and sign up for the Russian package. I've been trying for several days now and can't get the site to work. I've used every browser under the sun on three different computers and they all choke on the webpage with a useless error message that tells me nothing. I've tried to use the feedback link on the page to let them know there's a problem, but they never respond. I've tried to go to the support pages, but get the message:

We're sorry....
We are not able to process your request. To continue, please select one of the following options:

Return to the previous page.
View the verizon.com site map.
Go to the verizon.com home page.

Very helpful. Other links there seem to have the same problem. I've tried finding phone numbers that might get me to where I want to go, but they have a million of them for a million different things. I have no idea really what one might get me to a person. They have a phone option to order the packages which I'll probably use, but I figured they'd fix the pages by now. Besides, it's automated so you don't talk to a person. I'd like to report the problem on this website. Can't report it to a machine... I'm sure they have no idea because even if you want to report the problems with the website you just get more error messages. Seriously, if you can't get anything else right on the website, at least get the "Contact Us" page working properly...


About The Author

Ron Grove draws on over ten years of training, network administration and development experience. He loves to work with new technology and see how that technology can be best utilized by his clients. You can find him through his company Evanoah, LLC or through his LinkedIn profile.